:root {
  --fundo: #f4f5f7;
  --cartao: #ffffff;
  --texto: #1d2330;
  --suave: #6b7385;
  --borda: #e3e6ec;
  --primaria: #ff6a1a;
  --primaria-esc: #e2560b;
  --verde: #1f9d61;
  --azul: #2d6cdf;
  --amarelo: #c98a00;
  --vermelho: #d64545;
  --cinza: #8a92a3;
  --sombra: 0 1px 2px rgba(20, 25, 40, .06), 0 2px 8px rgba(20, 25, 40, .05);
  --raio: 10px;
}
* { box-sizing: border-box; }
html, body { margin: 0; height: 100%; }
body {
  font: 14px/1.45 system-ui, -apple-system, "Segoe UI", Roboto, sans-serif;
  color: var(--texto); background: var(--fundo);
}
[hidden] { display: none !important; }
h2 { font-size: 17px; margin: 0; }
.sub { color: var(--suave); margin: 2px 0 0; font-size: 13px; }
a { color: var(--azul); text-decoration: none; }
input, select, textarea {
  font: inherit; color: inherit; width: 100%;
  border: 1px solid var(--borda); border-radius: 8px; padding: 8px 10px; background: #fff;
}
input:focus, select:focus, textarea:focus { outline: 2px solid #ffd2b8; border-color: var(--primaria); }
textarea { resize: vertical; }
label { display: block; font-weight: 600; font-size: 13px; }
label > input, label > select, label > textarea { margin-top: 5px; font-weight: 400; }
label small { display: block; font-weight: 400; color: var(--suave); margin-top: 4px; }

.btn {
  font: inherit; font-weight: 600; border-radius: 8px; padding: 8px 14px; cursor: pointer;
  border: 1px solid var(--borda); background: #fff; color: var(--texto); white-space: nowrap;
}
.btn:hover { background: #f7f8fa; }
.btn.primario { background: var(--primaria); border-color: var(--primaria); color: #fff; }
.btn.primario:hover { background: var(--primaria-esc); }
.btn.fantasma { border-color: transparent; background: transparent; }
.btn.fantasma:hover { background: #eef0f4; }
.btn.peq { padding: 5px 10px; font-size: 13px; }
.btn:disabled { opacity: .55; cursor: default; }

.marca { font-size: 17px; display: flex; align-items: center; gap: 8px; letter-spacing: -.2px; }
.marca-ponto { width: 12px; height: 12px; border-radius: 50%; background: var(--primaria); box-shadow: 0 0 0 4px #ffe2d2; }

/* login */
.login {
  min-height: 100vh; display: grid; grid-template-columns: minmax(0, 1.15fr) minmax(380px, 1fr);
  background: #0E141B; font-family: Inter, system-ui, -apple-system, "Segoe UI", sans-serif;
}
.login-lado {
  color: #F3F4F6; padding: 56px 64px; display: flex; flex-direction: column; gap: 40px;
  position: relative; overflow: hidden;
}
.login-lado::after {
  content: ""; position: absolute; width: 520px; height: 520px; right: -220px; bottom: -220px;
  border-radius: 50%; border: 1px solid #1E2A37; box-shadow: 0 0 0 70px #111A23, 0 0 0 140px #0F1720; pointer-events: none;
}
.login-marca { display: flex; align-items: center; gap: 12px; font: 700 17px "Space Grotesk", Inter, sans-serif; letter-spacing: .6px; }
.login-marca .marca-ponto { box-shadow: 0 0 0 6px rgba(255, 106, 26, .2); }
.login-chamada { display: grid; gap: 16px; max-width: 620px; position: relative; z-index: 1; }
.login-chamada h1 { margin: 0; font: 700 clamp(30px, 3.4vw, 46px)/1.08 "Space Grotesk", Inter, sans-serif; letter-spacing: -.8px; }
.login-chamada h1 em { font-style: normal; color: var(--primaria); }
.login-chamada p { margin: 0; color: #B8C0CC; font-size: 17px; line-height: 1.5; }

.login-demo { display: flex; gap: 18px; align-items: flex-end; flex-wrap: wrap; position: relative; z-index: 1; }
.demo-chat { background: #EFE7DC; border-radius: 18px; padding: 16px; display: grid; gap: 10px; width: 300px; max-width: 100%; }
.bolha { font-size: 14px; line-height: 1.35; padding: 9px 12px; border-radius: 12px; color: #1D2330; max-width: 88%; }
.bolha.cli { background: #fff; justify-self: start; border-bottom-left-radius: 4px; }
.bolha.ia { background: #DCF8C6; justify-self: end; border-bottom-right-radius: 4px; }
.demo-card { background: #fff; border-radius: 14px; border-left: 5px solid #1F9D61; padding: 14px 16px; width: 230px; display: grid; gap: 10px; color: #1D2330; }
.demo-card-topo { display: flex; justify-content: space-between; align-items: center; font-size: 14px; }
.demo-card-topo span { display: flex; align-items: center; gap: 6px; font-size: 12px; font-weight: 700; color: #1F9D61; }
.demo-card-topo i { width: 8px; height: 8px; border-radius: 50%; background: #1F9D61; }
.demo-linha { height: 8px; border-radius: 99px; background: #E5E8EE; }
.demo-linha.curta { width: 60%; }

.login-lista { list-style: none; margin: 0; padding: 0; display: grid; gap: 14px; position: relative; z-index: 1; }
.login-lista li { display: flex; align-items: center; gap: 12px; font-size: 16px; color: #D9DEE5; }
.login-lista svg { width: 22px; height: 22px; flex-shrink: 0; fill: none; stroke: #FF8A47; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.login-rodape { margin-top: auto; color: #8B95A5; font-size: 14px; position: relative; z-index: 1; }

.login-form-lado { background: var(--fundo); display: grid; place-items: center; padding: 40px 24px; border-radius: 28px 0 0 28px; }
.login-card {
  width: 100%; max-width: 400px; background: var(--cartao); border-radius: 18px;
  box-shadow: 0 1px 2px rgba(20, 25, 40, .06), 0 12px 40px rgba(20, 25, 40, .10); padding: 36px 32px; display: grid; gap: 18px;
}
.login-card-topo { display: grid; gap: 6px; margin-bottom: 4px; }
.login-card-topo h2 { font: 700 26px "Space Grotesk", Inter, sans-serif; margin: 14px 0 0; letter-spacing: -.3px; }
.login-card input { padding: 11px 12px; }
.senha-campo { position: relative; display: block; margin-top: 5px; }
.senha-campo input { margin: 0; padding-right: 46px; }
.ver-senha { position: absolute; right: 4px; top: 50%; transform: translateY(-50%); width: 38px; height: 38px; border: 0; background: none; border-radius: 8px; cursor: pointer; display: grid; place-items: center; color: var(--suave); }
.ver-senha:hover { background: #f1f2f5; }
.ver-senha.ativo { color: var(--primaria); }
.ver-senha svg { width: 20px; height: 20px; fill: none; stroke: currentColor; stroke-width: 2; stroke-linecap: round; stroke-linejoin: round; }
.btn.grande { padding: 13px 16px; font-size: 15px; }
.login-ajuda { margin: 0; text-align: center; color: var(--suave); font-size: 13px; }
.erro { color: var(--vermelho); min-height: 18px; margin: 0; font-size: 13px; }

@media (max-width: 900px) {
  .login { grid-template-columns: 1fr; }
  .login-lado { padding: 32px 20px 28px; gap: 24px; }
  .login-demo, .login-rodape { display: none; }
  .login-form-lado { border-radius: 24px 24px 0 0; padding: 28px 16px 40px; }
  .login-card { padding: 28px 22px; }
}

/* topo */
.topo {
  position: sticky; top: 0; z-index: 5; display: flex; align-items: center; gap: 20px;
  background: #fff; border-bottom: 1px solid var(--borda); padding: 10px 18px;
}
.abas { display: flex; gap: 4px; }
.aba { font: inherit; font-weight: 600; border: 0; background: none; padding: 8px 12px; border-radius: 8px; color: var(--suave); cursor: pointer; }
.aba.ativa { color: var(--texto); background: #f1f2f5; }
.topo-dir { margin-left: auto; display: flex; gap: 6px; align-items: center; }
.topo-dir select { width: 220px; }

main { padding: 14px 18px; }
.barra { display: flex; gap: 14px; align-items: center; margin-bottom: 12px; flex-wrap: wrap; }
.barra input[type=search] { max-width: 340px; }
.chk { display: flex; gap: 6px; align-items: center; font-weight: 400; color: var(--suave); }
.chk input { width: auto; margin: 0; }
.atualizado { margin-left: auto; color: var(--suave); font-size: 12px; }

/* kanban */
.kanban { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(260px, 1fr); gap: 12px; overflow-x: auto; padding-bottom: 8px; min-height: calc(100vh - 140px); }
.coluna { background: #eceef2; border-radius: var(--raio); display: flex; flex-direction: column; min-height: 200px; }
.coluna.sobre { outline: 2px dashed var(--primaria); }
.coluna-topo { display: flex; align-items: center; gap: 8px; padding: 10px 12px; font-weight: 700; font-size: 13px; }
.coluna-topo .bolinha { width: 9px; height: 9px; border-radius: 50%; }
.coluna-topo .qtd { margin-left: auto; color: var(--suave); font-weight: 600; background: #fff; border-radius: 99px; padding: 0 8px; }
.coluna-cartoes { padding: 0 8px 8px; display: grid; gap: 8px; align-content: start; overflow-y: auto; max-height: calc(100vh - 190px); }
.cartao {
  background: var(--cartao); border-radius: 8px; padding: 10px 11px; box-shadow: var(--sombra);
  cursor: pointer; border-left: 3px solid transparent; display: grid; gap: 4px;
}
.cartao:hover { box-shadow: 0 2px 10px rgba(20, 25, 40, .12); }
.cartao.arrastando { opacity: .4; }
.cartao-topo { display: flex; gap: 6px; align-items: baseline; }
.cartao-nome { font-weight: 700; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.cartao-hora { margin-left: auto; font-size: 11px; color: var(--suave); white-space: nowrap; }
.cartao-meta { display: flex; gap: 6px; flex-wrap: wrap; font-size: 11px; }
.tag { background: #f1f2f5; color: var(--suave); border-radius: 99px; padding: 1px 8px; font-weight: 600; }
.tag.cliente { background: #fff1e8; color: var(--primaria-esc); }
.tag.humano { background: #fde8e8; color: var(--vermelho); }
.tag.pausada { background: #fff6dc; color: var(--amarelo); }
.cartao-resumo { color: var(--suave); font-size: 12.5px; display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }
.coluna-vazia { color: var(--cinza); font-size: 12px; text-align: center; padding: 14px 4px; }

/* painel do contato */
.painel-fundo { position: fixed; inset: 0; background: rgba(20, 25, 40, .25); z-index: 20; }
.painel {
  position: fixed; top: 0; right: 0; bottom: 0; width: min(560px, 100%); background: #fff; z-index: 21;
  display: flex; flex-direction: column; box-shadow: -6px 0 24px rgba(20, 25, 40, .12);
}
.painel-topo { display: flex; align-items: flex-start; padding: 16px 18px 10px; border-bottom: 1px solid var(--borda); }
.painel-topo > div { flex: 1; min-width: 0; }
.painel-info { padding: 12px 18px; border-bottom: 1px solid var(--borda); display: grid; gap: 10px; background: #fafbfc; }
.linha-info { display: grid; grid-template-columns: 200px 1fr; gap: 14px; align-items: end; }
.ia-box { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.ia-box .lbl { font-weight: 600; font-size: 13px; }
.ia-chip { border-radius: 99px; padding: 3px 10px; font-weight: 700; font-size: 12px; }
.ia-chip.ativa { background: #e3f6ec; color: var(--verde); }
.ia-chip.pausada { background: #fff6dc; color: var(--amarelo); }
.ia-chip.humano { background: #fde8e8; color: var(--vermelho); }
.ia-acoes { display: flex; gap: 6px; flex-wrap: wrap; }
.resumo { margin: 0; font-size: 13px; color: var(--suave); }
.resumo b { color: var(--texto); text-transform: uppercase; font-size: 11px; letter-spacing: .3px; margin-right: 4px; }

.msgs { flex: 1; overflow-y: auto; padding: 14px 18px; display: flex; flex-direction: column; gap: 8px; background: #f3efe9; }
.msg { max-width: 82%; padding: 7px 10px 5px; border-radius: 10px; box-shadow: 0 1px 1px rgba(0, 0, 0, .06); white-space: pre-wrap; word-wrap: break-word; }
.msg .quem { font-size: 11px; font-weight: 700; margin-bottom: 2px; }
.msg .hora { font-size: 10.5px; color: var(--suave); text-align: right; margin-top: 2px; }
.msg.cliente { background: #fff; align-self: flex-start; }
.msg.cliente .quem { color: var(--azul); }
.msg.bot { background: #e2f3ff; align-self: flex-end; }
.msg.bot .quem { color: #1b5fa8; }
.msg.humano { background: #dcf8c6; align-self: flex-end; }
.msg.humano .quem { color: var(--verde); }
.msgs-vazio { color: var(--suave); text-align: center; margin-top: 30px; }

.responder { display: flex; gap: 8px; padding: 10px 18px 4px; border-top: 1px solid var(--borda); }
.responder textarea { flex: 1; }
.nota { margin: 0; padding: 0 18px 12px; color: var(--suave); font-size: 11.5px; }

/* agentes */
.agentes { display: grid; grid-template-columns: 280px 1fr; gap: 16px; align-items: start; }
.agentes-lista { background: #fff; border-radius: var(--raio); box-shadow: var(--sombra); padding: 12px; }
.agentes-lista-topo { display: flex; align-items: center; justify-content: space-between; margin-bottom: 8px; }
.agente-item { display: grid; gap: 2px; padding: 10px; border-radius: 8px; cursor: pointer; border: 1px solid transparent; }
.agente-item:hover { background: #f7f8fa; }
.agente-item.sel { border-color: var(--primaria); background: #fff8f3; }
.agente-item .linha { display: flex; align-items: center; gap: 6px; }
.agente-item .nome { font-weight: 700; flex: 1; }
.ponto { width: 8px; height: 8px; border-radius: 50%; background: var(--cinza); }
.ponto.on { background: var(--verde); }
.agente-form-wrap { background: #fff; border-radius: var(--raio); box-shadow: var(--sombra); padding: 18px; min-height: 300px; }
#form-agente { display: grid; gap: 16px; }
.form-topo { display: flex; align-items: flex-start; gap: 12px; }
.form-topo > div { flex: 1; }
.grade2 { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
.grade3 { display: grid; grid-template-columns: 1.2fr 1fr 1.2fr; gap: 14px; align-items: start; }
.form-acoes { display: flex; align-items: center; justify-content: flex-end; gap: 12px; border-top: 1px solid var(--borda); padding-top: 14px; }
.vazio { color: var(--suave); text-align: center; padding: 60px 10px; }
textarea[name=prompt] { font-family: ui-monospace, SFMono-Regular, Consolas, monospace; font-size: 13px; }

.switch { display: flex; align-items: center; gap: 8px; cursor: pointer; white-space: nowrap; }
.switch input { display: none; }
.switch span { width: 38px; height: 22px; border-radius: 99px; background: #cfd4dd; position: relative; transition: .15s; }
.switch span::after { content: ""; position: absolute; top: 3px; left: 3px; width: 16px; height: 16px; border-radius: 50%; background: #fff; transition: .15s; }
.switch input:checked + span { background: var(--verde); }
.switch input:checked + span::after { left: 19px; }

.toast {
  position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); z-index: 50;
  background: #1d2330; color: #fff; padding: 10px 16px; border-radius: 8px; box-shadow: var(--sombra); max-width: 90vw;
}
.toast.erro { background: var(--vermelho); }

@media (max-width: 760px) {
  .topo { flex-wrap: wrap; gap: 8px; padding: 10px 16px; }
  .topo-dir { width: 100%; margin: 0; }
  .topo-dir select { flex: 1; width: auto; }
  main { padding: 12px 16px; }
  .kanban { grid-auto-columns: 82vw; }
  .agentes { grid-template-columns: 1fr; }
  .grade2, .grade3, .linha-info { grid-template-columns: 1fr; }
}

/* ---------------- Fase 1: multiempresa + WhatsApp ---------------- */
.usuario-btn { max-width: 220px; overflow: hidden; text-overflow: ellipsis; color: var(--suave); }
.agente-coluna { display: grid; gap: 16px; align-content: start; }
.agentes.so-um { grid-template-columns: 1fr; }
.cartao-sec { background: #fff; border-radius: var(--raio); box-shadow: var(--sombra); padding: 18px; display: grid; gap: 10px; }
.sec-topo { display: flex; align-items: center; gap: 10px; }
.sec-topo h3 { margin: 0; font-size: 15px; }
.sec-acoes { display: flex; gap: 8px; flex-wrap: wrap; }
.whats-chip { border-radius: 99px; padding: 3px 10px; font-weight: 700; font-size: 12px; background: #f1f2f5; color: var(--suave); }
.whats-chip.open { background: #e3f6ec; color: var(--verde); }
.whats-chip.close, .whats-chip.inexistente { background: #fde8e8; color: var(--vermelho); }
.whats-chip.connecting { background: #fff6dc; color: var(--amarelo); }
.ponto.whats-open { background: var(--verde); }
.ponto.whats-close, .ponto.whats-inexistente { background: var(--vermelho); }
.ponto.whats-connecting { background: var(--amarelo); }
.agente-item .ia-off { font-size: 11px; font-weight: 700; color: var(--vermelho); }

.lista-acessos { display: grid; gap: 6px; }
.acesso { display: flex; align-items: center; gap: 10px; padding: 8px 10px; border: 1px solid var(--borda); border-radius: 8px; flex-wrap: wrap; }
.acesso .quem { flex: 1; min-width: 180px; }
.acesso .quem b { display: block; }
.acesso.inativo { opacity: .55; }
.form-acesso { display: grid; grid-template-columns: 1fr 1.3fr auto; gap: 8px; }

.modal-fundo { position: fixed; inset: 0; background: rgba(20, 25, 40, .35); z-index: 40; display: grid; place-items: center; padding: 16px; }
.modal { background: #fff; border-radius: 14px; width: min(460px, 100%); max-height: calc(100vh - 32px); overflow: auto; padding: 18px 20px 20px; box-shadow: 0 10px 40px rgba(20, 25, 40, .25); }
.modal-topo { display: flex; align-items: center; margin-bottom: 10px; }
.modal-topo h2 { flex: 1; }
.modal form { display: grid; gap: 12px; }
.qr-box { display: grid; place-items: center; gap: 10px; text-align: center; }
.qr-box img { width: 264px; height: 264px; image-rendering: pixelated; border: 1px solid var(--borda); border-radius: 10px; }
.qr-passos { text-align: left; margin: 0; padding-left: 20px; color: var(--suave); font-size: 13px; }
.senha-gerada { font: 600 18px ui-monospace, Consolas, monospace; background: #f6f7f9; border: 1px dashed var(--borda); border-radius: 8px; padding: 10px; text-align: center; user-select: all; }
.aviso { background: #fff6dc; color: #7a5600; border-radius: 8px; padding: 10px 12px; font-size: 13px; }
.ok-grande { font-size: 40px; text-align: center; }

@media (max-width: 760px) {
  .form-acesso { grid-template-columns: 1fr; }
  .usuario-btn { display: none; }
}
.switch input:disabled + span { opacity: .5; cursor: not-allowed; }

/* ---------------- Atendimentos ---------------- */
.tag.retorno { background: #e8f0ff; color: var(--azul); }
.campo-curto input { max-width: 140px; }
.anteriores { display: grid; gap: 4px; max-height: 150px; overflow-y: auto; }
.ant-titulo { font-size: 12px; font-weight: 700; color: var(--suave); text-transform: uppercase; letter-spacing: .3px; }
.ant-item { font: inherit; text-align: left; display: grid; grid-template-columns: 82px 130px 1fr; gap: 8px; align-items: baseline;
  background: #fff; border: 1px solid var(--borda); border-radius: 8px; padding: 6px 8px; cursor: pointer; font-size: 12.5px; }
.ant-item:hover { border-color: var(--primaria); }
.ant-data { color: var(--suave); }
.ant-status { font-weight: 700; }
.ant-resumo { color: var(--texto); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.coluna.fechada { background: #f0f1f4; opacity: .9; }
@media (max-width: 760px) { .ant-item { grid-template-columns: 1fr; gap: 2px; } }
.login-opcoes { display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; margin-top: -4px; }
.login-opcoes .chk { font-size: 14px; color: var(--texto); }
.link-btn { font: inherit; font-size: 14px; font-weight: 600; color: var(--primaria-esc); background: none; border: 0; padding: 6px 0; cursor: pointer; }
.link-btn:hover { text-decoration: underline; }
.login-marca { position: relative; z-index: 1; }
@media (max-width: 900px) { .login-lado::after { display: none; } }
.link-btn.centro { justify-self: center; }
.ok-msg { margin: 0; background: #e3f6ec; color: #136c43; border-radius: 8px; padding: 10px 12px; font-size: 14px; line-height: 1.4; }
.login-form-lado { align-content: center; }